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Frequently Asked Questions
Everything you need to know about our services, the prices, and the terms of use.
1.1. Why has my credit card been charged?
If you recently ordered a product or signed up to
any of our services on a
3-days trial basis for
€9.95 by
registering to our website and/or marketing offer,
please check your bank statement for more
information about this transaction - all
transactions are processed with 3D Secure
technology.
3.2. I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and
we do not make refunds for incomplete monthly
subscriptions. We may, however, at any time and for
any reason decide to grant a refund, discount or
exclusive benefit to a subscriber. The amount and
terms linked to the refund in question, and the
decision to grant such a refund, is at our sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your meetplanners.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the meetplanners.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your meetplanners.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the meetplanners.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
5.3. I have a trial period subscription but my card was charged twice. Why?
Our service includes a
3-days trial version of
€9.95 with a pre-established trial duration. When the
trial period has ended, your account turns into a
standard subscription according to our terms and
conditions, to which you have agreed. This happens
unless you have cancelled your membership before the
end of the trial period. To terminate your account,
please contact our customer service.
7.4. What can I expect after terminating my subscription?
After you have terminated your subscription no
further charges will be made to your card. Any
information stored about you is deactivated
according to our service's GDPR policy. If you wish
to get a refund, you must not have activated or used
the service. All personal data can be erased upon
request.
2.5. Cancel your membership
You are free to cancel your subscription at any
time. There is no mandatory membership period. If
you wish to terminate your membership all you have
to do is click on the my account tab. Once your
subscription has been cancelled, no further charges
will be made to your card. Cancellation does not,
however, affect other services and/or benefits
linked to your user account for the period(s)
charged. Please note that for technical reasons you
cannot cancel your subscription to a service within
the first 24 hours after having registered the
account. If you wish to terminate your membership
before the aforementioned lock period, please
contact customer service directly. If you choose to
not cancel your membership before the end of your
trial period, then your trial membership will turn
into a basic membership automatically and your card
will be charged at the standard subscription price
of:
After you have cancelled your membership, no further
charges will be made to your card. Keep in mind you
can always reactivate your membership or register a
new service account at any time. Terminating your
membership does not affect other enabled services on
your meetplanners.com user
account for the period that have been charged
already.
meetplanners.com will send you a
notification of cancellation to the E-mail address
indicated when you opened the account. Lost or
non-delivered receipts do not annul the validity of
your request for cancellation. This is based solely
upon the information stored in
the meetplanners.com customer
database. Nevertheless, it is your sole
responsibility as a customer to enter a valid E-mail
address. It is also your responsibility as a
customer to check for E-mails that have been
redirected to your spam-folder. Please contact
customer service if you need more information on how
to prevent these types of errors in E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €64.00 | Every 14 days |
| €32.00 | Every 3 days |
| €16.00 | Every 7 days |
4.6. Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay
€9.95 for a 3-days trial period.
This amount is non-refundable the moment you start
to use our service. You may request a refund if the
service has not been activated.
6.7. How may I contact you?
Our customer service is
open 24/7 all year round and can
be accessed through e-mail, chat and phone. We
suggest that your first point of contact is via
e-mail. In case you are trying to contact us through
the chat service and have connectivity issues,
please send us an e-mail and a customer support
representative will contact you as soon as possible.
8.8. I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login
information has been sent to the e-mail address used
when you opened the account. We recommend you check
your spam and trash folder. If you still have
trouble finding it, please contact our customer
support.
Cancel subscription
To cancel your Meetplanners subscription, please type the e-mail that you used when you registered to our platform and press the cancel button.
